We'd be happy to help! Please email us at sales@moonlightdesign.co.uk for your best bulk price! Kindly include the product reference(s) and quantities and we will come back to you with our best price.

Sure! Enjoy a 10% discount on Hunza and LuxR purchases over £250 using the code NZ10 at checkout. 

For Collingwood orders over £500, please enter the code COLLINGWOOD5 to save 5%.

You must enter the discount/promo code when you are checking out, as it can't be applied later. When you apply the promo code to your order, you'll see the total of your order change to reflect the code.

Discount codes are valid only for full-price items and cannot be used on sale or already discounted items. If the code doesn't work on your full-price order, please contact us for help.

Only one discount or promo code can be used per order (not applicable to sale items).

We do not offer price adjustments or matches for orders placed outside of the sale period. Our prices fluctuate based on supplier promotions, stock, and customer demand. Therefore, we are unable to provide refunds for the difference in such cases.

We understand the frustration when prices change after a sale. However, we're unable to extend sale prices once the promotion has ended. After the sale, items will return to regular prices or may be discontinued. Stay informed about future sales and promotions by subscribing to our newsletter!

Discount codes cannot be used for items already discounted during a sale period. However, you can apply any discount code to eligible full-priced items.

(Note: This only applies to full-priced items in your basket.)

Unfortunately, an item(s) isn’t yours until you have completed the purchase at the checkout

Absolutely. Our Buy Now, Pay Later options will still operate as normal during our sales and promotions.

We aim to offer the best price at all times, to all customers, whether you are a Blue Light, first time or repeating customer, eliminating the necessity for discount codes. 

Please refer to our returns information page by clicking here.

We do not offer exchanges, however, if you want to return your order for a different fitting, you will need to order the new product at the same time/before sending the unwanted item back.

Refunds can take up to 14 working days to appear in your account from the date the parcel is returned. If you return more than one item, the items may not all be processed at the same time.

If you haven't received your refund within the expected timeframe, please get in touch with our Customer Care Team. Be sure to provide your email address and order number/receipt.

We offer free standard delivery on orders over £25 within the UK Mainland* (an additional fee applies for the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland, the Republic of Ireland, the Channel Isles and International). *Collingwood orders under £150 incur a delivery fee of £9.95 inc. VAT. *Any order under £25 incurs a delivery fee of £9.95.

Unfortunately, not all brands we sell offer a next-day delivery service. Rest assured, our 'Standard Delivery' will always be the quickest option available and orders are dispatched as soon as possible.

As we operate via drop-shipping, the shipping courier is chosen by the brand you purchase from. Commonly used couriers among the brands we work with include FedEx, DPD, Parcelforce, DHL, UPS, and Royal Mail. Please note that we cannot control the specific courier for your order.

Yes! For our full details on international shipping, please click here

If you would like to set up a trade account with us, please fill out our online trade registration form which can be found by clicking here!

Our percentage discounts vary by brand and are not fixed across all products.

You can apply for one of our online trade accounts if you are an electrician, electrical wholesaler, interior designer, architect, landscape gardener, builder, decorator or work in the property and design industry! If you're unsure as to whether your qualify for a trade account, please email us for more information.