Warranty Information by Brand

Warranty terms are set by each manufacturer and differ by brand and product range. This guide sets out what each brand we sell offers. Where a brand's warranty varies between products, we say so below, and the exact term for your item is shown on its product page. Your statutory rights under UK consumer law are not affected by any manufacturer warranty.

How do I make a warranty claim?

Please contact us as soon as you notice a fault. Have your order number, a description of the fault and clear photos to hand. We will arrange the claim with the brand for you.

What do warranties usually not cover?

  • Faults caused by incorrect installation. All our fittings should be installed by a qualified electrician.
  • Misuse, accidental damage, unauthorised repairs or modifications, and normal wear and tear.
  • Outdoor finishes used in harsh coastal or chemical environments, unless the brand states otherwise.
  • Bulbs, drivers and other parts not supplied by the manufacturer, which usually carry their own warranty.

Find your brand

Bover

  • 3 years.

Buster + Punch

  • Lighting: 2 years from purchase.
  • Accessories: 1 year.
  • Cosmetic damage such as scratches and dents is not covered unless caused by a defect.

Collingwood Lighting

  • Minimum 1 year on all products.
  • Extended warranty of 3, 5 or 7 years on LED products carrying the Collingwood logo, depending on the product. Registration with Collingwood is needed within 90 days of purchase.
  • Selected commercial ranges also carry 2-year on-site cover in the UK.
  • The exact term varies by product, so check the product page or ask us.

Corbett Lighting

  • 1 year.

Diyas

  • 1 year on almost all products.
  • A small number of ceiling lights and one table lamp carry 3 years.
  • The warranty for each product is stated in its description, so please check the item you are buying.

Elstead Lighting

  • 2 years on interior and exterior fittings, including LED modules and PIR sensors.
  • Longer finish and anti-corrosion guarantees apply to some outdoor ranges (3, 5, 10 or 15 years, shown on the product page). The Coastal Collection has a 20-year finish guarantee.
  • Limited lifetime cover applies to certain ranges such as solid brass lanterns.
  • Standard anti-corrosion guarantees do not apply within 5 miles of the coast.

Endon Lighting

  • 1 or 2 years depending on the product.
  • Extended cover of up to 5 years is available on eligible products if registered within 90 days of purchase.
  • Glass components are not covered.

Fabula

  • 1 year on most products.
  • Some wall lights, pendants, ceiling lights and floor and table lamps carry 2 or 3 years. Pedestal lights carry 2 or 3 years.
  • A handful of ceiling lights carry 5 years.
  • The warranty for each product is stated in its description, so please check the item you are buying.

Feiss

  • Imported by Elstead, so Elstead's guarantee applies: 2 years on interior and exterior fittings, including LED modules.
  • Faults arising in normal use within that period are repaired or replaced.
  • Faults caused by incorrect installation are not covered.

Flambeau

  • 2 years.

Fritz Fryer

  • 1 year.

GlammFire

  • Covers manufacturing defects in GlammFire-made fireplaces. Faults are repaired at no charge, and repair or replacement is the only remedy.
  • The warranty period varies by model (2 years, or 10 years with 5 years on the LED). The period for each product is stated in its description, so please check the item you are buying.
  • Not covered: glass, batteries and other consumables, misuse, modifications, incorrect assembly, and repairs by anyone other than GlammFire or its representatives.
  • For a claim, contact us with your proof of purchase and the product's serial number. The warranty applies to the original purchaser only.
  • If a unit has to be sent back, it must be in its original packaging with the fuel removed from the tank. The customer carries the transport risk to GlammFire. GlammFire aims to respond to a claim within 30 days.

Graypants

  • 2 years.

Harte

  • Lifetime warranty.

Hinkley

  • Imported by Elstead, so Elstead's guarantee applies: 2 years on interior and exterior fittings, including LED modules.
  • Faults arising in normal use within that period are repaired or replaced.
  • Faults caused by incorrect installation are not covered.

Hudson Valley Lighting

  • 1 year.

Humble

  • 2 years on most products.
  • 1 year on a small number of items. Check the product description for your item.

Hunza and LuxR

  • LuxR carries the same warranty as Hunza.
  • Cast solid bronze: 25 years against body corrosion.
  • 316 stainless steel and solid copper: 10 years on body components.
  • Powder-coated aluminium: 5 years on the body.
  • Glass lenses: lifetime. Integral PURE LED components: 5 years.
  • Labour is not covered. Third-party drivers and lamps carry their own manufacturer's warranty.

Interiors 1900

  • 2 years.

Karman

  • 2 years.

Kichler

  • 2 or 3 years on most lights, depending on the product.
  • Ceiling fans: up to 10 years, with some models split by part (for example 10 years on the motor, 5 years on electrical parts and 2 years on all other parts).
  • The warranty for each product is stated in its description, so please check the item you are buying.

Lampfix Navigator

  • 2 years.

Le Klint

  • 2 years.

LedsC4

  • 5 years.

Leverint Lighting

  • Please contact us to confirm the warranty on Leverint products.

Light Symphony

  • 1 year.

Louis Poulsen

  • 5 years.

Lumena

  • The warranty varies by product, from 1 to 5 years.
  • The warranty for each product is stated in its description, so please check the item you are buying.

Luxram

  • 3 years.

MADE

  • 1 year.

Mantra

  • Ceiling fans with light: 5 years.
  • Other lights: 1 to 3 years depending on the product, with 3 years most common on ceiling lights and wall lights, and 1 or 3 years on pendants.
  • The warranty for each product is stated in its description, so please check the item you are buying.

Mitzi

  • 1 year.

Moonlight Design (Starry)

  • Starry lights: 2 years.

Moretti Luce

  • 3 years on most products, 2 years on one wall light. Check the product description for your item.

Mullan Lighting

  • 5 years.

Mura Furniture

  • 1 year.

Norlys

  • 15 years on most products and 10 years on some.
  • A small number of items carry shorter terms (5 years on one pendant, 2 years on one accessory).
  • The warranty for each product is stated in its description, so please check the item you are buying.

Nuura

  • 2 years from delivery on standard products.
  • Transport damage, misuse, faulty installation and normal wear are not covered.

Orluna

  • Most products: a 20 year repair and reuse guarantee.
  • Some ceiling lights: 5 years.
  • The warranty for each product is stated in its description, so please check the item you are buying.

Quintiesse

  • Minimum 2 years on interior and exterior fittings.
  • Outdoor paintwork anti-corrosion guarantee: 3 years on cast aluminium or steel, 5 years on composite or solid brass parts. Not valid within 5 miles of the coast.

Quoizel

  • 2 years on most products.
  • Some wall lights and pendants carry 3 or 5 years.
  • The warranty for each product is stated in its description, so please check the item you are buying.

Schwung

  • 2 years.

Searchlight Lighting

  • Integrated LED products: 5 years.
  • Non-LED fittings: 12 months.
  • Outdoor lights: 3-year finish warranty, restricted in harsh environments such as near the coast.
  • Lamps, drivers and accessories not supplied by Searchlight are not covered.

SLV

  • 5 years.

Steinel

  • 3 years on almost all products.
  • 5 years on selected XLED Home 2 floodlights. Check the product description for your item.

Stilnovo

  • 2 years.

Stone Globe

  • 10 year warranty on the globe.
  • Electrical parts: 1 year. Some products carry 2 years on the panel.
  • The warranty for each product is stated in its description, so please check the item you are buying.

Troy Lighting

  • 1 year.

Utopia Lighting

  • 2 years on most products.
  • 5 years on some pendants.
  • The warranty for each product is stated in its description, so please check the item you are buying.

Wise Box Remote Control

  • 1 year.

Wiska Installation Accessories

  • 1 year.

Not sure which applies to your order? Contact us with the product name or code and we will confirm the cover.