DISCOUNTS & PROMOTIONS FAQS
I've got a large/bulk order to place, can I have a discount?
We'd be happy to help! Please email us at sales@moonlightdesign.co.uk for your best bulk price! Kindly include the product reference(s) and quantities and we will come back to you with our best price.
Do you offer discounts on Collingwood and Hunza?
Sure! Enjoy a 10% discount on Hunza and LuxR purchases over £250 using the code NZ10 at checkout.
For Collingwood orders over £500, please enter the code COLLINGWOOD5 to save 5%.
How do I use my discount code?
You must enter the discount/promo code when you are checking out, as it can't be applied later. When you apply the promo code to your order, you'll see the total of your order change to reflect the code.
Why is the code not working for me?
Discount codes are valid only for full-price items and cannot be used on sale or already discounted items. If the code doesn't work on your full-price order, please contact us for help.
Can I use more than one discount code?
Only one discount or promo code can be used per order (not applicable to sale items).
The product I purchased is now on sale. Can you refund me the difference?
We do not offer price adjustments or matches for orders placed outside of the sale period. Our prices fluctuate based on supplier promotions, stock, and customer demand. Therefore, we are unable to provide refunds for the difference in such cases.
The sale item I wanted has returned to its original price. Can I still get it at the sale price?
We understand the frustration when prices change after a sale. However, we're unable to extend sale prices once the promotion has ended. After the sale, items will return to regular prices or may be discontinued. Stay informed about future sales and promotions by subscribing to our newsletter!
Will my discount code apply during a sale period?
Discount codes cannot be used for items already discounted during a sale period. However, you can apply any discount code to eligible full-priced items.
(Note: This only applies to full-priced items in your basket.)
If an item(s) is in my basket, can I reserve it?
Unfortunately, an item(s) isn’t yours until you have completed the purchase at the checkout
Will I be able to use a Buy Now Pay Later option during the sale?
Absolutely. Our Buy Now, Pay Later options will still operate as normal during our sales and promotions.
Do you offer discounts for new customers?
We aim for competitive pricing to offer you the best price the first time, eliminating the necessity for discount codes.