By purchasing goods from moonlightdesign.co.uk you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities.
These terms describe the basis for purchase by you and sale by us of the products described on this web site.
1. Definitions and interpretation
In these terms the following words have the following meanings.
the contract for the sale and purchase of the Goods;
addresses within the United Kingdom mainland, excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland, Channel Isles and International
the range of light fittings and associated products (including any instalment of the goods or any parts for them) which are available for purchase from our web site in accordance with the terms;
The Web Site
our presence on the world wide web, currently accessible via the address www.moonlightdesign.co.uk
The Seller, we, or us
Moonlight Design Limited, 9 Essex Road, London E4 6DG, VAT No. GB 810 0640 87
(Our Company number is 4715402 and our registered office is at 406 Roding Lane South, Woodford Green IG8 8EY)
2. Basis of the sale
a) An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Web Site. The description of the Goods, the price, VAT and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen and will contact you if there is any problem regarding availability
b) We aim to give you a clear idea of the nature of the light fittings we sell. However, you appreciate that there may be slight variations in colour/design from the actual product as shown on our website.
3. Details of the order
a) The quantity, quality and description of the Goods will be those set out in your order (if accepted by us).
b) Orders are accepted at our sole discretion but are normally accepted if the Goods are available (or we have an estimated delivery), the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.
c) The Goods which can be ordered via our Web Site are only available for delivery to you if you are based in our Delivery Area.
4. Price of the Goods
a) If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order.
b) Our charges for transport are detailed on the order page and will be included in the total price for the Goods.
5. Payment terms
a) We will charge your credit card account for payment upon receipt of order. We accept no liability if a delivery is delayed because you did not give us the right payment details.
b) If it is not possible to obtain full payment for the Goods from your account prior to delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have.
c) We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.
6. Risk and ownership
a) Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you instruct us where to leave your parcel, or if you fail to take delivery at the agreed time, the time when we tried to deliver.
b) All goods must be inspected on receipt and any damage must be notified to us within 3 days of receipt. We will require photographic evidence of any damage on delivery.
Moonlight Design will not be liable for any damage reported after this time and you may be charged for replacement/return.
c) Goods supplied are not for resale.
NB: Moonlight Design will have no liability of any kind whatsoever in respect of loss or damage whether direct, indirect or consequential. Our liability is expressly limited to the repair or replacement of such parts where, in our opinion, damage is caused by a defect and not misuse. No claims for 3rd party costs will be allowed (ie electrician costs to remove/replace fittings).
7. Returns/Options to cancel
You must notify Moonlight Design of your cancellation/return request in writing or in another durable medium to our contact address before returning any products
You have the right to cancel the purchase of an item or services without having to give any reason at any time within the “cooling off period” of fourteen days, beginning, in the case of goods, on the day you receive the goods, and in the case of services, beginning on the day after you purchase the services.
Please be aware that you will lose your right to cancel a contract for the provision of services during the cooling-off period once we have commenced activation of the services or you use the services, whichever is the earlier.
8. Return Requests
Goods which are no longer required will only be accepted back if we are notified in writing within 14 days of delivery (as per distance selling regulations) on the understanding that they have not been installed and are returned (at your own expense) undamaged in the original packaging.
You will not have any right to cancel a purchase for the supply of any goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
We will supply you with a returns number which must be written clearly on the outside of the box before arranging any return.
It is essential that you take photos as detailed below and send them to firstname.lastname@example.org for inspection BEFORE you return the fitting.
• The fitting before it is repackaged
• An internal photo of the fitting in the box showing it is securely packaged.
• Photos of the outside of the box as returned.
NB: Your refund may be refused if the fitting arrives back damaged due to insufficient packaging.
If the fitting is unsuitable or no longer required, you will need to return the fitting at your own cost using a trackable method (ie 1st class recorded or by courier).
You may want to add insurance as if the fitting returns damaged you will need to raise this with your courier.
You should return the fitting to the warehouse address we give you within 7 working days.
NB: Please do not return to our office address unless specified as we will not be able to reconcile your return with your refund.
If the fitting has arrived damaged or in error, we will arrange to collect the fitting (Monday-Friday between 9am-5pm)
Once the parcel has been received by the manufacturer they will check it to see if it is in a saleable condition. If it is confirmed to be in a saleable condition only then will we issue your refund. The above must be adhered to in order for us to process your return.
Any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
Goods returned outside of the 'cooling off period' will be accepted at our discretion and maybe liable up to a 40% re-stocking fee.
We aim to provide high quality light fittings and associated products to our customers.
Accordingly, we warrant that where the Goods are not already covered by a manufacturer's guarantee, they will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
All products (not including consumables eg bulbs) that are not specifically guaranteed by the manufacturer will be covered by a one-year guarantee. Each manufacturer offers their own guarantees for their own light fittings.
Please refer to individual product details/downloads for further warranty information.
Warranty is automatically voided if any unauthorised repairs or alterations are made.