Each side of the Elstead Norfolk lanterns has 5 separate pieces of glass held together with lead
Moonlight Design recommends that all lighting should be installed by a registered NICEIC electrician
The cut-off time for orders to be dispatched the same day is 1pm.
If you are ordering after this time and require next day delivery, please either call us on 0208 925 8639 or contact us via our "Live Chat" and we will try to assist you.
Once your order is authorised, we will either confirm that your fittings are ready for dispatch or provide you with an estimated delivery date.
a) Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you instruct us where to leave your parcel, or if you fail to take delivery at the agreed time, the time when we tried to deliver.
b) All goods must be inspected on receipt and any damage must be notified to us within 3 days of receipt. We will require photographic evidence of any damage on delivery.
Moonlight Design will not be liable for any damage reported after this time and you may be charged for replacement/return.
c) Goods supplied are not for resale.
Returns/Options to cancel
You must notify Moonlight Design of your cancellation/return request in writing or in another durable medium to our contact address before returning any products
You have the right to cancel the purchase of an item or services without having to give any reason at any time within the “cooling off period” of fourteen days, beginning, in the case of goods, on the day you receive the goods, and in the case of services, beginning on the day after you purchase the services.
Please be aware that you will lose your right to cancel a contract for the provision of services during the cooling-off period once we have commenced activation of the services or you use the services, whichever is the earlier.
Goods which are no longer required will only be accepted back if we are notified in writing within 14 days of delivery (as per distance selling regulations) on the understanding that they have not been installed and are returned (at your own expense) undamaged in the original packaging.
You will not have any right to cancel a purchase for the supply of any goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
We will supply you with a returns number which must be written clearly on the outside of the box before arranging any return.
It is essential that you take photos as detailed below and send them to email@example.com for inspection BEFORE you return the fitting.
• The fitting before it is repackaged
• An internal photo of the fitting in the box showing it is securely packaged
• Photos of the outside of the box as returned
NB: Your refund may be refused if the fitting arrives back damaged due to insufficient packaging
If the fitting is unsuitable or no longer required, you will need to return the fitting at your own cost using a trackable method (ie 1st class recorded or by courier)
You may want to add insurance as if the fitting returns damaged you will need to raise this with your courier.
You should return the fitting to the warehouse address we give you within 7 working days .
NB: Please do not return to our office address unless specified as we will not be able to reconcile your return with your refund.
Moonlight Design is proud to announce that they are registered and approved members of Trusted Shops who allow you to shop online with peace of mind and money-back guarantees.
Being members of this organisation we have to follow strict guidelines as laid down by Trusted Shops which means that you will get a quality and fair service.
Credit Card Security
Here at Moonlight Design we take your credit card protection very seriously. For your security whilst shopping with Moonlight Design, we use an independent Payment Service Provider called Klarna.
Klarna has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
All transaction information passed between merchant sites and Klarna’s system is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Klarna are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Klarna’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Links to banks
Klarna has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within Klarna are able to decrypt transaction information or cardholder data. Klarna systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and card information is secure even from our their employees because their systems never display the full card numbers, even on administration screens.
Klarna is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
What is PCI?
The PCI standard was co-written by Visa and MasterCard International in order to establish a standard set of requirements throughout the payment card industry. It was designed to establish and enhance data security for credit card processing. The standard is also endorsed by American Express.
PCI is applicable to all/any entities that store, process or transmit cardholder data and consists of the following requirements:
· To build and maintain a secure network
· To protect cardholder data
· To maintain a vulnerability management program
· To implement strong access control measures
· To regularly monitor and test networks
· To maintain an Information Security Policy
If you have any questions or concerns about security please do not hesitate to contact us on 020 8925 8639