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Free UK Delivery* (exclusions apply)

Delivery & Shipping

UK Mainland Orders

1. We offer free standard delivery on orders within the UK Mainland* (an additional fee applies for the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland, Republic of Ireland, the Channel Isles and International).

2. Delivery times may differ between brands.

3. Once your order is authorised, we will either confirm that your fittings are ready for dispatch or provide you with an estimated delivery date.

4. If you have purchased an item marked as 'Pre-Order', please make note of the release date (delivery will take place shortly after the item comes back into stock).

5. If you require next working day delivery, please either call us on 0208 925 8639 or contact us via our "Live Chat" and we will try to assist you.

6. Orders placed over the weekend will be processed on the following Monday.

7. Deliveries are not made on Bank Holidays.

*Collingwood orders under £150 will now incur a delivery fee of £12 inc. VAT, we are sorry for any inconvenience this may cause.

British Isles, Scottish Highlands & Islands, International Shipping

Due to a recent increase in shipping costs, all orders to the following locations will incur a £40 shipping cost

All shipping to the below locations is an economy service (approx 3-5 days). If you require a faster service, please contact us to assist you further.

  • Northern Ireland
  • Isle of Man
  • Channel Islands
  • Highlands and Islands

(Isle of Scilly - please email us for a shipping quote)


International Shipping

We are now offering international shipping upon request.

If you wish to receive a shipping quote for an order outside of the UK please email us at sales@moonlightdesign.co.uk

Please note that certain items have transportation restrictions, and cannot be shipped to some locations.

Please keep in mind that you are liable to cover the costs of customs duties, import VAT and courier ‘handling fees’ (should these be applicable).

Delivery Information

1. We will deliver the goods to the address you specify in your order. 

     a) Please be precise about where you would like the goods left if you are out at the time of delivery.

     b) We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

     c) We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed.

     d) If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

     e) Standard deliveries are Monday-Friday between the hours of 9 am-5 pm.

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