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Terms & Conditions

By purchasing goods from moonlightdesign.co.uk you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities.

These terms describe the basis for purchase by you and sale by us of the products described on this web site.

1. Definitions and interpretation

In these terms the following words have the following meanings.

Contract
the contract for the sale and purchase of the Goods;

Delivery Area
only addresses within the United Kingdom mainland, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

Lights
the range of light fittings and associated products (including any installment of the goods or any parts for them) which are available for purchase from our web site in accordance with the terms;

The Web Site
our presence on the world wide web, currently accessible via the address www.moonlightdesign.co.uk;

The Seller, we, or us
Moonlight Design Limited (our Company number is 4715402 and our registered office is at 158 Herman Hill, South Woodford, London E18 1QH) 9 Essex Road, London E4 6DG, VAT No. GB 810 0640 87.

2. Basis of the sale

a) An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Web Site. The description of the Goods, the price, VAT and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen.

b) We aim to give you a clear idea of the nature of the light fittings we sell. However, you appreciate that there are inevitably slight variations in colour from the actual product than that shown on our website.

3. Details of the order

a) The quantity, quality and description of the Goods will be those set out in your order (if accepted by us).

b) Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.

c) The Goods which can be ordered via our Web Site are only available for delivery to you if you are based in our Delivery Area.

4. Price of the Goods

a) If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order.

b) Our charges for transport are detailed on the order page and will be included in the total price for the Goods.

5. Payment terms

a) We will charge your credit card account for payment upon receipt of order. We accept no liability if a delivery is delayed because you did not give us the right payment details.

b) If it is not possible to obtain full payment for the Goods from your account prior to delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have.

c) We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.

6. Risk and ownership

a) Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.

b) All goods must be inspected on receipt and any damaged must be notified to us within 3 days of receipt.  We will require photographic evidence of any damage on delivery.

c) Goods supplied are not for resale.

7. Returns/Options to cancel
Please contact Moonlight Design before returning any products.

You have the right to cancel the purchase of an item or services without having to give any reason at any time within the “cooling off period” of fourteen days, beginning, in the case of goods, on the day you receive the goods, and in the case of services, beginning on the day after you purchase the services.

Please be aware that you will lose your right to cancel a contract for the provision of services during the cooling-off period once we have commenced activation of the services or you use the services, whichever is the earlier.

You must notify us of your cancellation in writing or in another durable medium to our contact address.

Cancellation consequences:
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

Either you must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible

or

We will arrange to collect the goods from you. You must make the goods available for collection as instructed. We reserve the right to charge the direct costs of recovery.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

Goods returned outside of the 'cooling off period' will be liable to a 25% re-stocking fee.

You will not have any right to cancel a purchase for the supply of any goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned.

Goods which are no longer required, will only be accepted back if they have not been installed and are returned undamaged in the original packaging.


8. Warranties

a) We aim to provide high quality light fittings and associated products to our customers. Accordingly, we warrant that where the Goods are not already covered by a manufacturer's guarantee, they will meet their specification and will be free from defects in materials and workmanship at the time of delivery. All products not including consumables that are not specifically guaranteed by the manufacturer will be covered by a one-year guarantee. However each manufacturer offers their own guarantees for their own light fittings. Hunza offer a 5-year warranty on their Powder coated products and 10 years for their bronze, copper and stainless steel light fittings. This does not include lamps and lamp holders, which are deemed consumables. Konstsmide offer a 25 warranty on their Classic range of light fittings (excluding the Ambiance and Milano, which is covered by a 10-year guarantee) and the Modern range which is covered by a two-year guarantee. This does not include lamps and lamp holders, which are deemed consumables. Plm LEDs and the LED rope lights are guaranteed for 1 year.