Customer Care

Customer Care

Our head office address is Units B & C, Rear of 112 Station Road, London E4 6AB. 

Please note our business is based on internet sales and we do not have a shop for you to visit.

Telephone     020 8925 8639    (Monday-Friday 9.00am-5.00pm)
Fax               0871 421 1805
E-mail           info@moonlightdesign.co.uk

• Guarantees
• Returns and exchange policy
• Methods of payment
• Delivery
• Deliveries outside UK mainland and international

GUARANTEE
Please refer to individual supplier web pages for guarantees.

RETURNS AND EXCHANGE POLICY
Please contact Moonlight Design before returning any products.

Damaged Goods etc
Please contact Moonlight Design before returning any goods where you will be given a reference number by our sales team. Damage claims must be made within 2 days of receipt of goods.

Returns
Any faulty lights will be replaced on a like-for-like basis. Faults or damage occurring from lack of care or mishandling will be not be refundable. Products, which are no longer required (within 7 days starting the day after delivery), can only be returned if unused, and if possible with packaging. Goods not reqiuired after 14 days are liable to a 30% re-stocking charge (this is a charge levied to us by our suppliers for returning goods). Goods not required after 28 days are non-returnable.

METHODS OF PAYMENT
All orders must be paid in full prior to despatch. Orders can be paid by credit and debit cards (not AMEX) .
For international orders please contact the Moonlight Design office where you will be given further details.

DELIVERY

Moonlight Design aims to fulfill all orders placed online through our shop within 2 business days of receiving your order, but out of stock items may take up to 21 days.  Moonlight Design will contact you if there is a delay in fulfilling your order. 

Orders can be cancelled within 24 hours of ordering on-line.  Please confirm in writing to Moonlight Design by email or fax.

Orders will be delivered free within the UK mainland by 2/3 day courier Monday to Friday. Timed delivery and Saturday delivery incur an extra charge as follows:

Before noon (weekday) + £25.00

Before noon (Saturday) + £35.00

Delivery discrepancies or damage claims must be made within 2 days of receipt of goods.

At our discretion some orders will be despatched via Royal Mail first class post.

Please note we aim to have all orders delivered within the specified time.  However, we cannot guarantee this as once the packages leave us they become the responsibility of the courier who should deliver them between 9.00-5.30pm. To avoid delays please order your lights as early as possible.

DELIVERIES OUTSIDE UK MAINLAND AND INTERNATIONAL

Please contact the Moonlight Design office where we will be able to take your order and advise you on how to pay and any additional delivery charges.

All prices are quoted in GBP sterling and are inclusive of VAT, currently at 15%.  If you live outisde the United Kingdom, UK sales tax does not apply and will not be included in your invoice total. 

Moonlight Design Limited does not take any responsibility for customs or import duties once your order reaches your country.